You already undertake an independent audit to check your financial systems and performance.

Frontline services are your revenue.

Bheard is an independent, real-time audit of your frontline service delivery.

Consumers want to provide feedback. They have great insights into system performance and improvement.

No filtering. No excuses. We tell it like it is. 

What’s working well, share learnings across your service

Identify excellence, acknowledge and reward performance

Training requirements

Process improvement

Performance monitoring

Areas for efficiency gain

New market opportunities

Measure changes in service

 Build consumers as brand ambassadors