Privacy Statement


Privacy Principles


Bheard is a program wholly owned by Synergy Health and Business Collaborative (Synergy HBC).


Synergy HBC (Bheard) is committed to maintaining your privacy. Our privacy policy is underpinned by the Australian Privacy Policy. Our privacy commitment follows the 13 principles of the Australian Privacy Policy. The relevant principles here are:

  1. Open and transparent management of person information
  2. Open and transparent management of person information
  3. Dealing with unsolicited personal information
  4. Notification of the collection of personal information
  5. Use or disclosure of personal information
  6. Collection of quality of personal information
  7. Security of personal information
  8. Access to personal information
  9. Correction of personal information


To view more information regarding these principles please see:



Last Updated: July 2017


Synergy HBC is committed to protecting your privacy and ensuring that your personal information is protected. This Privacy Policy explains the types of personal information we collect and how we use, disclose and protect that information.


What does this Privacy Policy apply to?

This Privacy Policy applies to information collected by Bheard as a program of Synergy HBC. This Privacy Policy is hereby incorporated into all uses of the Bheard program. For more information about the how we protect your privacy please contact us at [email protected]


Your consent

Synergy HBC will not collect, use or disclose your personal information without your consent. In most cases, we will ask for your consent explicitly. By using Bheard, you are consenting to the Synergy HBC collecting, using and disclosing your personal information in accordance with this Privacy Policy.


If you do not wish to disclose any personal information we will still be able to be of service to you. We may collect your personal information but will never disclose this without your explicit consent. If you wish for us to be able to contact you regarding the solution to your complaint you must give us some contact information.

We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Policy. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Policy.


What information do we collect?

In this Privacy Policy, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, preferences and information about your lifestyle. We may collect personal information about you from different sources, including:


  • Information you give us directly
  • Telephone number collected through the Bheard phone system
  • Email address from which emails to Bheard are sent


We may collect information from you directly when you provide us with personal information, fill out a survey, or make a comment or enquiry. The types of information we may collect from you directly include your:

  • name
  • address
  • email address
  • telephone number


Information we collect automatically when you use the Bheard sites

We use cookies and other tools (such as web analytic tools and pixel tags) to automatically collect information about you when you use Bheard, subject to the terms of this Privacy Policy and applicable data protection laws and regulations. The types of information we may collect automatically include:

  • information about the type of browser you use
  • details of the web pages you have viewed
  • your IP address
  • the hyperlinks you have clicked

Most internet browsers are initially set up to accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device.

However we will not pass this information on without your express consent.


How do we use your personal information?

We may use your personal information:

  • to improve our products and your experience on the Bheard sites.

We may use your personal information to:

  • evaluate the use of the Bheard site, products and services
  • make the Bheard sites easier to use and to better tailored to the user.
  • collect information about the device you are using to view the Bheard Site, to ensure our website is compatible with your operating system.

We may use your personal information:

  • to send you information that you have requested
  • to respond to your queries or comments

Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.


Who do we share your personal information with?

As a rule, we do not share your personal information with anyone outside of Bheard or the service provider you have called about. However, we may share your personal information with trusted third parties. This will only occur in the cases of emergencies or with your express consent.


We may also be required to share your personal information with organisations or individuals outside of Bheard if required to by law.

We may share your personal information to:


  • enforce applicable terms of use of Bheard sites
  • conduct investigations into possible breaches of applicable laws
  • detect, prevent and protect against fraud and any technical or security vulnerabilities
  • comply with applicable laws and regulations, co-operate in any legal investigation and meet enforceable governmental requests

If we do share your personal information with a third party, we shall use our best efforts to ensure that they keep your information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations.


Bheard does not sell personal information


Transferring your personal information

When we pass information on to your service provider, this is done with your express consent. Information is conveyed via encrypted email.

We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using Bheard, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with Bheard’s instructions.

Safeguarding your personal information

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.




If you have any questions or concerns regarding the privacy policy please contact us at:


Changes to our Privacy Policy


We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on the Bheard Site. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.