Bheard is fully transparent to both the consumer and service provider in the information it collects and reports.

At the end of each conversation we confirm with the consumer, our record of the issues discussed and what outcome they would like.

We do not independently verify the content of the discussion, or investigate the issues raised.

We do not express opinion as to validity, or otherwise, of issues raised.

We focus on conveying information to the service, as it was provided.