Allan D. Spigelman Surgical Professorial Unit, St Vincent’s Hospital Clinical School, University of New South Wales, Darlinghurst, Australia, and Shane Rendalls St Vincent’s Hospital Clinical School, University of New South Wales, Darlinghurst, Australia Abstract Purpose – The purpose of this paper is to overview, background and context to clinical governance in Australia, areas for further development and potential learnings for other jurisdictions. Design/methodology/approach – Commentary; non-systematic review of clinical governance literature; review of web sites for national, state and territory health departments, quality and safety organisations, and clinical colleges in Australia. Findings – Clinical governance in Australia shows variation across […]
Keeping Your Reputation – Integrity Risks for NFPs
Written by: David Barefoot – June 16 2016 Published Better Boards June 13, 2016 http://betterboards.net/strategy-risk/keeping-reputation- integrity-risks-nfps/ Recent cases questioning the integrity of some Not-for-Profit (NFPs) organisations highlight changing accountability requirements for the sector. As more public funds are provided to the NFP sector to deliver public services a higher level of public accountability is being applied to the sector. NFPs able to negotiate this transition will distinguish themselves in the market. For some, the recent Anzac commemorations were tainted by the Department of Veteran Affairs stripping the Camp Gallipoli Foundation of its permit to use the protected word “Anzac”. This […]
Mitigating the Risk of Abuse: Listening to Consumers, Carers and Staff
mitigating temp Published Better Boards December 12, 2016, http://betterboards.net/strategy-risk/mitigating-risk-abuse-listening-consumers-carers-staff/ In the article The Importance of Being Heard: Using Consumer Analytics for Continual Improvement(1) we discussed the importance of engaging with and listening to consumers and using consumer analytics to drive service improvement and responsiveness to clients. Building quality, responsiveness, consumer loyalty and consumers as brand ambassadors is critical within a consumer-driven environment. In this article, I will discuss how the same process can provide an important means to mitigate abuse, neglect and exploitation. Making sure you have processes in place to reduce the risk of abuse and to detect and […]