Tag: consumer experience

Primary and Community Care Services

  Bheard has partnered with Primary and Community Care services to measure consumer experience of commissioned mental health services. This information will be reported back to service providers as part of continuous quality improvement. Primary & Community Care Services (PCCS) is a Sydney based not-for-profit local health organisation working to make it easier for people to access the health and community services they need. PCCS strengths lie in care coordination, linking and support services for people living with long-term health conditions and mental illness, who have complex needs. PCCS works in partnership with funders, including Federal and State Governments and […]

Siri, text Malcolm: Sorry, on way, I’ll be 20 minutes late. Dave.

If you do not respect your clients time, they will stop being your client. 10 seconds.  Ten seconds is all it takes to let your client know that you are running late or there’s been a change in plans. One of the most common complaints that we receive at Bheard is about workers being late, cancelling without notice…or, simply not turning up. This is rude and disrespectful to your consumers. If your friend said they were coming to your house at 11:00, or you had agreed to meet them at a café, how would you feel if they were 15 minutes, […]