LISTEN

LISTEN

How do you know you are hearing what your consumers think?

Many clients are anxious about providing feedback. They’re worried about getting staff into trouble or losing services.

We provide an independent point of contact for consumers, carers and frontline staff. We provide the opportunity for anonymity.

Our staff have lived experience as consumers and carers. We have empathy and understanding. We listen to your consumers tell their story, in their words.

We report feedback and key learnings for your service.

We check consumer-satisfaction with your response and report back to you.

Bheard

 Consumers tell you before they tell others

 Meets all mandatory reporting standards

 Practical, actionable recommendations

 Scalable and affordable