ENGAGE

How do you make you consumers your partners in success?

We administer telephone and online surveys of:

• Consumer experience
• Consumer outcomes
• On-boarding and welcome calls

We use validated measures that incorporate the consumer narrative.

If there is not a validated measure for your sector, we will work with you to develop one and make this freely available. This is pro-bono, as part of our giving back to the sector.

On-boarding and welcome calls provide a warm introduction to the service and check that all induction processes have been completed. We develop the script with you.