How do you make you consumers your partners in success?
We administer telephone and online surveys of:
- Consumer experience
- Consumer outcomes
- On-boarding and welcome calls
We use validated measures that incorporate the consumer narrative.
If there is not a validated measure for your sector, we will work with you to develop one and make this freely available. This is pro-bono, as part of our giving back to the sector.
On-boarding and welcome calls provide a warm introduction to the service and check that all induction processes have been completed. We develop the script with you.