Month: August 2017

Siri, text Malcolm: Sorry, on way, I’ll be 20 minutes late. Dave.

If you do not respect your clients time, they will stop being your client. 10 seconds.  Ten seconds is all it takes to let your client know that you are running late or there’s been a change in plans. One of the most common complaints that we receive at Bheard is about workers being late, cancelling without notice…or, simply not turning up. This is rude and disrespectful to your consumers. If your friend said they were coming to your house at 11:00, or you had agreed to meet them at a café, how would you feel if they were 15 minutes, […]